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Dear Customer, |
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Your safety and satisfaction is of the utmost importance to Discount
Tire/America's Tire Company (Discount Tire). Discount Tire has determined
that certain rubber valve stems supplied by Dill Air Controls (Dill), an
industry-leading supplier of valve stems for tires, are cracking
prematurely. We want to inform you the valve stems installed on tires you
purchased from Discount Tire may be defective and you should replace them
as soon as possible. A valve stem is the black rubber piece that sticks
out on each wheel where you inflate the tire. |
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Valve stem cracking may cause a tire to progressively lose air and the rate
of air loss is hard to predict. Driving on under-inflated or flat tires
could damage your tires, which potentially could lead to tire failure, a
loss of control, and a vehicle crash. Discount Tire has received a few
reports of accidents, including one fatality, allegedly caused by a cracked
valve stem, and we are actively investigating these accidents. |
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We strongly encourage you to take the following steps: |
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1. Please schedule an appointment as soon as possible
for a free valve stem replacement service by visiting www.DTCcares.com, or
if you do not have internet access, call our hotline toll-free at
1-888-356-0262. Important: If you have noticed air loss in any of your
tires, please immediately visit your local Discount Tire store to receive
our free valve stem replacement service. |
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2. If you already have paid someone to replace your
valve stems, please obtain a reimbursement form by visiting
www.DTCcares.com or by calling toll-free at 1-888-356-0262. |
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3. Regularly check your tires' air pressure for signs of
slow air leaks and visit your Discount Tire store for your free rotations and
balancing. |
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Discount Tire believes it is important to proactively resolve this issue and
will install these valve stem replacements free of charge. We appreciate
your continued business and trust. |
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Sincerely, |
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Thomas P. Englert
CEO |
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